Please read carefully
Terms & Conditions
Last updated: May 2025
About Us
D'Vaa is a luxury bridal wear rental service operated under Greenleaf Furniture Private Limited (GSTIN: 27AAJCG1558M1Z5), headquartered at B5, Dreamzland, Nagpur Road, Amravati, Maharashtra – 444901.
By accessing our website, placing a rental order, or using any of our services, you agree to be bound by the following Terms of Use, Return Policy, and Cancellation Policy. Please read them carefully before proceeding.
User Eligibility
Our services are available only to individuals who are competent to enter into a legally binding contract under the Indian Contract Act, 1872. You must be at least 18 years of age to use our services.
By using our website or placing an order, you represent and warrant that you meet the eligibility requirements stated above. If you do not meet these requirements, please do not use our services.
Account Registration
You must create an account to rent products from D'Vaa. Accounts may be linked to social media platforms such as Facebook or Instagram for a streamlined sign-in experience.
You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Please notify us immediately if you suspect any unauthorised use of your account.
Payment Policy
A refundable security deposit, equal to the rental amount, is payable upon delivery (Cash on Delivery). Rental charges are split as 40% advance at the time of booking and 60% COD.
Delivery and pickup are currently complimentary. However, D'Vaa reserves the right to revise this policy and introduce delivery charges in the future with prior notice.
The security deposit will be refunded within 7–10 business days following the return of the item, subject to satisfactory quality inspection.
Content Restrictions
Users may not upload, post, or transmit any content that is grossly false, inaccurate, misleading, harmful, harassing, abusive, threatening, defamatory, vulgar, obscene, or otherwise objectionable.
You may not upload content that infringes any intellectual property rights, violates any applicable law, or contains unsolicited commercial communications (spam). D'Vaa reserves the right to remove any such content and terminate accounts that violate these restrictions.
Delivery & Pick-up
The lessee (customer) must be present at the scheduled delivery address and time to accept the item.
All garments undergo a thorough quality check before dispatch to ensure they are in excellent condition.
Any damage, discrepancy, or concern must be reported to the delivery personnel immediately upon receipt. Issues raised after the delivery personnel have departed will not be entertained at that stage.
Items must be returned in the company-provided packaging containers. Failure to return the original packaging will result in a deduction of ₹1,000 from the security deposit.
All accompanying accessories — including jewellery boxes and any other merchandise delivered with the outfit — must be returned together with the garment.
Damage Policy
D'Vaa understands that minor wear and tear during an event is natural. Our damage assessment distinguishes between the following:
Minor Wear & Tear
Acceptable and will be overlooked. No penalty will be charged for minor, expected wear consistent with normal event use.
Non-Removable Stains
A penalty will be assessed by D'Vaa based on the extent and nature of the staining. The customer will be notified before any deduction is made.
Irreparable Damage
If the item is damaged beyond repair, full penalty charges will apply. The penalty amount will reflect the cost of replacement.
Major Damage
In cases of severe or intentional damage, the customer may be charged up to 100% of the retail value of the item.
Return Policy
Upon delivery, our delivery personnel will wait up to 20 minutes for you to inspect the item. Any damage or discrepancy must be raised during this window. Once the delivery personnel depart, any subsequently reported damage becomes the customer's liability.
Items must be returned on or before the agreed return date. Late returns will attract a late fee of 10% of the rental amount per day, capped at the product's MRP.
All items must be returned in their original packaging along with any accessories or jewellery boxes provided. Missing packaging or accessories will result in a deduction of ₹1,000 from the security deposit.
Cancellation Policy
Orders may be cancelled subject to the cancellation terms communicated at the time of booking. Refunds for cancelled orders will be processed within 7–10 business days from the date of cancellation, subject to bank processing timelines.
D'Vaa reserves the right to cancel any order in exceptional circumstances, including but not limited to unavailability of the item, force majeure events, or concerns regarding eligibility or payment. In such cases, a full refund will be issued.
Limitation of Liability
D'Vaa's total liability to you in connection with any claim arising out of or related to your use of our services shall not exceed the sum equivalent to the rental fee of the single most recent transaction between you and D'Vaa.
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with your use of our services.
Dispute Resolution
Any dispute, difference, or claim arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1966, as amended. The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement of the parties.
The seat and venue of arbitration shall be Amravati, Maharashtra. All proceedings shall be conducted in Hindi or English. The courts of Amravati shall have exclusive jurisdiction over any matter not referred to arbitration.
Amendments
D'Vaa reserves the right to amend, modify, or update these Terms at any time without prior notice. The revised Terms will be posted on this page with an updated effective date. Continued use of our services after any such changes constitutes your acceptance of the new Terms.
Grievance Officer
In accordance with applicable law, the details of our Grievance Officer are provided below. For any questions, concerns, or complaints regarding these Terms or our services, please contact:
Ms. Radhika Malu